The Tressing Room Policies

Welcome

Thank you for considering The Tressing Room! My goal is to provide a calm, safe, and enjoyable hair care experience for every child while delivering quality protective styles and healthy hair services.

Please review the policies below before scheduling an appointment. These policies help ensure every appointment runs smoothly and fairly for all families.

Booking

Appointments may generally be booked up to 60 days in advance.

 

Holiday appointments and special event bookings may open earlier.

 

Appointments are available by reservation only.

 

A completed booking request does not guarantee an appointment. All appointments are reviewed before being approved.

 

A deposit is required to secure all appointments. Deposits are applied toward the final balance and are non-refundable except when an appointment is canceled by The Tressing Room.

New Clients

Before booking, new clients must complete:

  • Client Intake Form
  • Policies & Service Agreement
  • Photo & Video Authorization

These forms only need to be completed once as a new client.

Returning Clients

Returning clients whose information has not changed may proceed directly to booking.

If your child’s health information, allergies, emergency contacts, hair history, or contact information has changed, please complete the

Returning Client Information Update before scheduling.

 

Book Before You Leave

Clients who reserve their next appointment before leaving the studio receive: $5 off their next service.

Discount applies to regular-priced appointments only. This offer cannot be combined with other promotions.

 

Referral Program 

Parents who refer a new family receive:

🤎 $10 off their next regular appointment.

The referred family also receives:

🤎 $10 off their first regular appointment.

 

Referral rewards are issued after the referred family’s first completed appointment.

 

This offer is limited to one reward per family referred. This offer cannot be redeemed for cash value nor may it be combined with other promotions.

Appointment Approval

Appointments are reviewed after booking to ensure:

  • The requested style is appropriate for your child’s hair.
  • Adequate appointment time has been selected.
  • Required forms have been completed.

If adjustments are needed, you will be contacted before your appointment is confirmed.

Pricing

Prices listed on the website are starting prices unless otherwise stated.

Final pricing is determined by factors including:

  • Hair length
  • Hair density
  • Desired style
  • Added hair
  • Overall condition of the hair
  • Estimated service time

A final quote will be provided before your appointment is confirmed.

Payment

Remaining balances are due at the completion of the appointment.

 

Accepted payment methods include:

  • Cash (exact change required)
  • Stripe
  • PayPal
  • Cashapp
  • Venmo

Returned or disputed payments may result in refusal of future appointments.

Hair Preparation

Please arrive with your child’s hair:

  • Free of infection
  • Free of lice
  • Free of excessive product buildup
  • Completely taken down unless a takedown service was booked
  • Free from severe tangles or matting unless discussed in advance

Additional detangling time or corrective work may require additional fees or rescheduling.

Added Hair & Accessories

Many services include braiding hair. Others require the parent to provide hair.

 

Please review the service description carefully or contact The Tressing Room before booking if you are unsure.

 

Beads, bows, and other accessories may be available depending on the selected service.

 

Accessories are included as a complimentary finishing touch with qualifying hairstyling services when appropriate.

 

Accessory selection is determined by The Tressing Room based on the hairstyle, age of the child, and inventory availability.

 

Accessories are provided only as part of a completed service.

 

Accessories may also be purchased separately at discounted prices.

 

All accessory sales are final.

No refunds.

No exchanges.

No replacements.

 

If an accessory is damaged before leaving the appointment, please notify me immediately so it can be inspected.

 

Replacement is not guaranteed.

 

Clients are always welcome to provide their own accessories.

 

Bringing personal accessories does not change the appointment price.

Drop-Off Appointments

The Tressing Room operates as a drop-off home studio.

 

During your child’s appointment:

  • You must remain within approximately a 15-minute driving radius of the studio.
  • You must remain reachable by phone at all times.
  • If you leave your phone on Do Not Disturb, please allow calls from The Tressing Room.

If your child needs you for any reason, you may be asked to return immediately.

Individualized Accommodations

Every child is unique, and no two children—even those with the same diagnosis—have identical strengths, personalities, communication styles, sensory preferences, or support needs.

For that reason, accommodations at The Tressing Room are based on each child’s individual functional needs, not solely on a medical, developmental, or behavioral diagnosis.

My goal is always to create an environment where every child has the greatest opportunity to feel safe, successful, and confident while preserving the calm, one-on-one experience that The Tressing Room was intentionally designed to provide.

Whenever appropriate, I may adjust my approach to better support your child. Accommodations may include, but are not limited to:

🤎 Additional appointment time

🤎 Slower pacing

🤎 Extra breaks

🤎 Simplified, one-step instructions

🤎 Visual demonstrations

🤎 Additional processing time

🤎 Positive reinforcement and encouragement

🤎 Reduced sensory stimulation whenever reasonably possible

🤎 Comfort items

🤎 Flexible communication strategies

🤎 Individualized transition planning

Because every child is different, accommodations are considered on a case-by-case basis after reviewing your intake forms and, when appropriate, discussing your child’s needs with you before the appointment.

Whenever possible, accommodations are designed to help children successfully participate within The Tressing Room’s standard studio model rather than replacing it.

 

Transition Plans

Some children may benefit from a structured transition into a new environment before beginning their appointment.

 

When appropriate, a Transition Plan may be offered at the discretion of The Tressing Room.

 

A Transition Plan allows a parent or legal guardian to:

  • Escort their child into the studio.
  • Help their child become comfortable in the environment.
  • Allow the stylist to begin building rapport and establish the appointment routine.

Once the child has comfortably transitioned into the appointment, parents or guardians will be asked to leave the studio while remaining nearby and available if needed. Parents may continue monitoring the appointment through the Parent Livestream and will be contacted immediately if their assistance becomes necessary.

 

Transition Plans are intended to support a child’s successful adjustment while preserving the calm, individualized environment that defines The Tressing Room.

 

Age Exceptions

The Tressing Room generally serves children 6 months through 10 years of age.

 

Occasionally, exceptions may be considered for older children whose developmental needs make The Tressing Room a more appropriate fit than a traditional salon environment.

 

Age exceptions are evaluated individually and are based on developmental needs, not chronological age alone.

Approval of one exception does not establish a precedent for future appointments.

 

My Commitment

Every accommodation decision is guided by one question:

“What will give this child the greatest opportunity to have a safe, successful, and positive experience?”

My commitment is to approach every family with compassion, respect, and an open mind while maintaining the policies that allow me to provide the highest quality care for every child who walks through my door.

Child Comfort & Care

My goal is to create a calm, positive experience that children actually enjoy. Every child is different, so I encourage parents to share anything that will help make their appointment more comfortable.

To help your child have the best experience, please arrive:

  • Well-fed.
  • In clean, comfortable clothing.
  • Wearing a clean diaper or pull-up if applicable.
  • With any comfort items they may need (favorite toy, blanket, pacifier, headphones, etc.).

The Tressing Room provides a small selection of comfort items including age-appropriate fidget toys, books, an iPad with child-friendly entertainment, occasional snacks, water, or juice.

These items are offered as a courtesy and may not always be available. Parents should not rely on them being provided during every appointment.

 

Children with Unique Support Needs

The Tressing Room proudly welcomes children with disabilities and special needs.

 

Accommodations are considered individually based on each child’s functional needs.

 

The goal is always to create a safe, positive, and successful experience while preserving the studio environment whenever possible.

 

Accommodations may include:

• Extra appointment time

• Additional breaks

• Visual demonstrations

• Simplified instructions

• Extra processing time

• Comfort items

• Flexible pacing

• Transition planning

• Other reasonable accommodations

 

Accommodations are determined on a case-by-case basis.

Comfort Items

Parents are encouraged to send comfort items that help their child feel secure.

 

Examples include:

  • Favorite stuffed animal
  • Blanket
  • Pacifier, Bottle, Sippy cup
  • Tablet
  • Headphones
  • Small toy
  • Sensory items

The Tressing Room also provides entertainment when appropriate, but familiar comfort items from home are often the most effective.

Personal Belongings

Please label any personal belongings brought to the appointment.

 

The Tressing Room is not responsible for lost, forgotten, or damaged personal items.

Livestream Access

Parents may receive temporary livestream access during their child’s appointment.

 

For the privacy and safety of everyone:

  • Access is intended only for the child’s parent or legal guardian.
  • Login credentials may not be shared.
  • Recording the livestream is prohibited.
  • Screenshots are prohibited.
  • Photos or videos captured from the livestream may not be posted or shared.
  • Livestream access automatically ends when the appointment concludes.

Technical Difficulties

While every effort is made to provide uninterrupted livestream access, temporary technical interruptions may occasionally occur. Technical difficulties do not affect the appointment or the quality of care being provided.

 

Parents experiencing issues should notify The Tressing Room as soon as possible.

Home Studio Privacy

The Tressing Room operates from a private home studio.

 

Appointments are intentionally scheduled as one-on-one experiences.

 

Unless previously approved as part of an accommodation or transition plan, only the scheduled child and their accompanying parent or legal guardian may enter the studio.

 

No additional guests are permitted.

 

The studio address is shared only after an appointment has been approved.

 

For safety and privacy, clients agree not to:

  • Share the studio address publicly
  • Share security procedures
  • Visit without an appointment

Visitors

For the safety and privacy of everyone:

  • Only the scheduled child and parent/guardian may enter the studio.
  • Siblings, friends, and additional guests should not attend unless previously approved.
  • Unscheduled visitors will not be permitted inside the home.

Health & Safety

Appointments should be rescheduled if your child has:

  • Fever
  • Vomiting
  • Diarrhea
  • Pink eye
  • Lice or nits
  • Ringworm
  • Any contagious illness

This policy helps protect every family who visits the studio.

The safety of every child is my highest priority.

Your stylist, Lore-el Thomas, is:

  • Licensed Cosmetologist
  • Military Veteran
  • Professionally trained in sanitation and infection control
  • Educated in child development
  • Educated in autism
  • Federal background screened
  • Child abuse clearance
  • Emergency preparedness procedures

Professional credentials may be reviewed when appropriate and upon reasonable request.

 

Emergency Evacuation

The Tressing Room maintains emergency evacuation procedures in the event of fire, severe weather, or another emergency requiring immediate evacuation.

Parents will be contacted immediately if an emergency affects their child’s appointment.

Allergies & Sensitivities

Parents are responsible for informing The Tressing Room of:

  • Product allergies
  • Skin sensitivities
  • Medical conditions affecting hair services
  • Sensory concerns
  • Latex allergies
  • Adhesive allergies

Reasonable precautions will always be taken; however, reactions cannot always be predicted or prevented.

Food & Dietary Restrictions

During the intake process, parents must disclose:

  • Food allergies
  • Dietary restrictions
  • Whether snacks are permitted
  • Medication allergies that may affect products or emergency care

Children will never be offered food or drinks that conflict with the information provided by the parent.

Toileting & Diapering

Parents are responsible for informing The Tressing Room about their child’s toileting routine before the appointment, including:

  • Potty trained
  • Needs reminders
  • Requires assistance
  • Wears diapers or pull-ups
  • Any sensory, developmental, or medical needs related to toileting

Children should arrive in a clean diaper or pull-up if applicable.

 

Routine diaper changes are not part of the services offered by The Tressing Room.

 

If a diaper change becomes necessary during the appointment, the parent or guardian will be contacted and asked to return to complete the diaper change. However, if the parent has provided prior written authorization in the Client Intake Form, The Tressing Room may perform a diaper change when necessary to protect the child’s health, comfort, or hygiene. Parents must provide all necessary diapering supplies. 

 

This authorization for diaper changes may be changed or revoked at any time before the appointment.

 

Children who are potty trained are encouraged to use the restroom before arriving.

 

For younger children or children requiring assistance, parents should explain the level of help their child may need before the appointment.

 

If assistance beyond what was disclosed is required, the parent may be asked to return.

Medication

The Tressing Room does not administer medications. If your child may require medication during the appointment, please discuss this before scheduling so appropriate arrangements can be made.

Children

Services are provided only when it is safe and appropriate to continue.

Appointments may be paused, modified, or ended if a child:

  • Attempts to leave the service area repeatedly
  • Becomes physically aggressive
  • Creates an unsafe environment
  • Cannot comfortably continue despite reasonable breaks and accommodations

The child’s comfort and safety always come first. Bathroom breaks, snack breaks, stretching, and comfort breaks may be taken throughout the appointment as needed.

Late Arrivals

Please arrive on time for your scheduled appointment.

  • Clients arriving up to 10 minutes late may still be accommodated if the remaining appointment time allows.
  • Clients arriving more than 10 minutes late may need to be rescheduled to avoid impacting other appointments.
  • Late arrivals may result in a shortened service if appropriate.

Repeated late arrivals may result in refusal of future bookings.

Rescheduling

Life happens—we’re happy to work with you when possible.

  • Appointments may be rescheduled at least 48 hours before the scheduled appointment time.
  • Requests made with less than 48 hours’ notice may result in the loss of the deposit.
  • Approved rescheduled appointments will have the original deposit transferred to the new appointment.

Cancellations

Appointments canceled with 48 hours or more notice may transfer the deposit to one future appointment.

Appointments canceled with less than 48 hours’ notice are considered late cancellations and may forfeit the deposit.

No-Shows

A no-show occurs when:

  • You do not arrive for your appointment.
  • You arrive too late to complete the service.
  • You fail to communicate that you will not be attending.

After two (2) no-shows, future appointments may be declined at the discretion of The Tressing Room.

Pickup

Parents should arrive promptly when notified that the appointment is complete.

Children must be picked up within 15 minutes of service completion.

After 15 minutes:

  1. You will receive a phone call.
  2. If unreachable, your emergency contact will be contacted.
  3. Continued failure to retrieve your child may result in additional late pickup fees and/or refusal of future appointments.

The Tressing Room is not licensed or insured as a childcare facility.

Emergency Pickup

Parents may be asked to return before the appointment is complete if:

  • The child becomes excessively distressed.
  • The child becomes ill.
  • The child requests to leave and cannot be reasonably comforted.
  • The child’s behavior creates an unsafe environment.
  • An unexpected emergency occurs.

Emergency Medical Care

The safety of every child is my highest priority.

 

In the event of a medical emergency, I will make reasonable efforts to immediately contact the child’s parent or legal guardian, followed by the listed emergency contact.

 

If emergency medical treatment appears necessary, emergency medical services (911) may be contacted before a parent or emergency contact can be reached.

 

Parents remain financially responsible for any medical treatment or transportation provided by emergency responders.

Failure to Retrieve a Child

Parents and emergency contacts are expected to retrieve their child promptly when contacted.

 

If a child has not been picked up within a reasonable period of time after repeated attempts to contact both the parent and emergency contacts, The Tressing Room may contact local authorities if necessary to ensure the child’s safety.

 

This policy exists solely to protect the child and will only be used in extraordinary circumstances.

Photos, Video & Social Media

Photos and videos are never used without parent permission.

Parents choose exactly how their child’s photos may be used through the separate Photo & Video Authorization form.

You may opt in by signing our media release form or opt out in writing at any time.

Respectful Communication

The Tressing Room is committed to providing excellent customer service in a welcoming environment.

Likewise, respectful communication is expected from all clients and families.

Abusive, threatening, discriminatory, or inappropriate behavior may result in immediate cancellation of the appointment and refusal of future services.

Communication During Appointments

Parents will receive a text message when their child’s appointment has been completed and is ready for pickup.

Please return promptly upon notification.

 

To help maintain a calm environment and allow me to focus on your child’s safety and hairstyle:

Appropriate reasons to contact me include:

  • You have important information regarding your child’s appointment.
  • You need to inform me that you are running late.
  • You need to notify me of an emergency.
  • You need to update your estimated arrival time for pickup.

Text messages are preferred for non-urgent communication whenever possible.

Please avoid sending routine text messages during appointments asking:

  • “How much longer?”
  • “Can I see a picture?”
  • “Are they behaving?”
  • “Can I FaceTime them?”

If there is anything you need to know, I will gladly provide an update when it is safe to do so.

Contacting Your Child

Parents should not call or video chat with their child during the appointment except in emergencies.

Frequent interruptions can:

  • Increase appointment time.
  • Make it difficult for younger children to settle.
  • Interrupt styling.
  • Affect the quality of the service.

If your child requests to speak with you or needs reassurance, I will gladly assist them.

Right to End Service

The Tressing Room reserves the right to end an appointment if:

  • The child cannot safely continue.
  • Parent instructions are repeatedly ignored.
  • Pickup policies are not followed.
  • The appointment environment becomes unsafe.
  • A parent or guest behaves in a threatening or abusive manner.

Deposits and payments are subject to the cancellation policy.

Right to Refuse Service

The Tressing Room reserves the right to refuse or discontinue service when necessary to protect:

  • The child’s safety
  • The stylist’s safety
  • Other clients
  • The integrity of the service

Mobile Appointments

Mobile appointments are available only under limited circumstances and are approved individually.

 

Travel fees apply.

 

An adult must remain in the home throughout the appointment.

 

The appointment area must remain safe, clean, and free of unnecessary distractions.

 

The Tressing Room reserves the right to discontinue or decline mobile services at any time if conditions are unsafe or unsuitable.

Questions?

If you have questions before booking, please use the Contact page or submit a consultation request. I’m happy to help you choose the right service and make sure your child’s appointment is a great experience.

My Promise

Every child deserves to feel comfortable, respected, and cared for while having their hair done.

 

At The Tressing Room, I strive to create a calm, patient, and encouraging environment where children feel safe, parents feel informed, and healthy hair remains the priority.

 

Thank you for trusting me with your child. I look forward to welcoming your family.